Cookies Policy
This website uses Cookies and similar technologies
This Cookies Policy was last updated on 2021-03-24
This is ("the Service"). It is operated by Greentalk Limited on behalf of London Borough of Hounslow (the "Provider").


This website (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur when you press the "Accept All" button on Our Cookie pop-up. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

1. Definitions and Interpretation

  1. In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:


means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and, where the UK GDPR;

“Personal data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by the UK GDPR and the Data Protection Act 2018 (the “Data Protection Legislation”); and


means Greentalk Ltd, a limited company registered in England and Wales under company number 13077950 and have our registered office at Abbey House, 342 Regents Park Road, N3 2LJ.

2. Information About Us

  1. Our Site is owned and operated by Greentalk Ltd, a limited company registered in England and Wales under company number 13077950 and have our registered office at Abbey House, 342 Regents Park Road, N3 2LJ.
  2. Questions, requests or comments regarding this Cookie Policy should be emailed to: [email protected]
  3. Greentalk Ltd is registered with the ICO, Registration Number: ZA843126.

3. How Does Our Site Use Cookies?

  1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services and/or products. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
  2. All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
    1. Strictly Necessary Cookies - A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.
    2. Analytics Cookies - It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.
    3. Functionality Cookies - Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
    4. Targeting Cookies - It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.
    5. Persistent Cookies - Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
    6. Session Cookies - Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.
  3. Cookies on Our Site are not permanent and will expire as indicated in the table below.
  4. For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.
  5. For more specific details of the Cookies that We use, please refer to the table below.

4. What Cookies Does Our Site Use?

  1. The following first party Cookies may be placed on your computer or device:

(Details: Name of Cookie, Purpose & Type, Strictly Necessary)

Name of Cookie 1: __cfduid
Purpose & Type: a cookie set by Cloudflare which is our CDN and network provider; which helps Cloudflare detect malicious visitors to our Customers’ websites and minimizes blocking legitimate users. It may be placed on the devices of our customers' End Users to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It is necessary for supporting Cloudflare's security features. This cookie will be turned off in May 2021.
Strictly Necessary: Yes

Name of Cookie 2: Notice_gdpr_prefs
Purpose & Type: an Auth0 cookie for tracking acceptance of GDPR preferences associated with registering a user account
Strictly Necessary: Yes

Name of Cookie 3: Notice_preferences
Purpose & Type: an Auth0 cookie for tracking acceptance for general preferences
Strictly Necessary: Yes

Name of Cookie 4: auth.strategy
Purpose & Type: essential for login
Strictly Necessary: Yes

Name of Cookie 5: com.auth0.auth.<some characters>
Purpose & Type: essential for login
Strictly Necessary: Yes

2. Our Site uses analytics services provided by Cloudfire Web Analytics.  Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it.

3. Cloudfire Web Analytics does not use cookies, and does not collect their personal information, or track you across sites.

5. Consent and Control

  1. Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies (unless those Cookies are strictly necessary); however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow and/or deny different categories of Cookie that We use.
  2. In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
  3. The links below provide instructions on how to control Cookies in all mainstream browsers:
    1. Google Chrome:
    2. Microsoft Internet Explorer:
    3. Microsoft Edge: (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
    4. Safari (macOS):
    5. Safari (iOS):
    6. Mozilla Firefox:
    7. Android: (Please refer to your device’s documentation for manufacturers’ own browsers)

6. Changes to this Cookie Policy

  1. We may alter this Cookie Policy at any time.  If We do so, details of the changes will be highlighted at the top of this page.  Any such changes will become binding on you on your first use of Our Site after the changes have been made.  You are therefore advised to check this page from time to time.
  2. In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

7. Further Information

  1. If you would like to know more about how We use Cookies, please contact Us at [email protected]
  2. For more information about privacy, data protection and our terms and conditions, please visit the following:
    1. Privacy Policy;
    2. Terms.